Project Overview:
Tasha B. approached Reza Builds to create an AI-powered chatbot for her company’s digital marketing platform. The goal was to enhance customer engagement by providing instant responses to common inquiries and automating lead generation processes.
Solution:
We developed a custom AI chatbot using natural language processing (NLP) that integrated seamlessly with the company’s existing CRM. The chatbot could handle a wide range of queries, from general information to lead qualification, and even escalated complex questions to human agents when needed. We also incorporated analytics to help Tasha’s team monitor chatbot performance and refine marketing strategies.
Result:
The chatbot led to a 40% increase in customer engagement on the platform and streamlined the lead qualification process, allowing Tasha’s team to focus on higher-priority tasks.